Cheryl-Anne Cooper: Redefining Guest Services for Employee Wellbeing
In a recent keynote address at the International Hospitality Conference, Cheryl-Anne Cooper emphasized the transformative power of human-led guest services in enhancing employee wellbeing. Industry leaders and stakeholders responded enthusiastically, recognizing the potential for integrating employee satisfaction with customer experience. The mixed-reaction underscored a critical crossroads where hospitality operators can either stick to traditional models…
